01
Authenticity
Every item listed at Sanaazluxury is 100% authentic. We do not operate an in-house authentication lab at this time — that is a service we may add in the future.
Selected listings include an Entrupy authentication certificate where noted on the product page and shop card. Entrupy is a third-party digital authentication service used by resellers worldwide.
- Honest photography and written condition notes on every listing
- Entrupy certificate included only where explicitly stated
- Questions before you buy? We respond within one business day
02
Pricing & currency
All prices on this website are displayed in UAE Dirhams (AED). List prices are converted from our internal USD reference at the prevailing USD/AED peg (3.6725) and rounded to the nearest whole dirham for clarity.
Estimated retail comparisons on product pages are for context only and may reflect original brand pricing in other markets. Your inquiry price is always the AED amount shown on the listing.
03
Shipping
We ship within the United Arab Emirates only. We do not offer international delivery at this time.
- Orders are packed with care and sent fully insured
- Tracking is provided once your parcel is dispatched
- Delivery timelines are confirmed when your order is accepted
- Shipping fees, if any, are quoted before payment
Business location: Dubai, United Arab Emirates.
04
Returns & exchanges
All sales are final. We do not accept returns or exchanges after purchase.
Pre-loved luxury is unique — each piece is one-of-one. Please review all photos, condition notes, and dimensions before you inquire or pay. We are happy to answer questions before you commit.
05
Orders & payment
Inventory is offered on an inquiry basis unless checkout is enabled for a specific listing. When you message us about a bag, we confirm availability, final AED price, and next steps.
- Payment methods and timelines are shared per order
- Items are not held indefinitely without confirmation
- Title passes once payment is received in full per our agreement
06
Condition grading
Each handbag receives a letter grade (for example, Grade A, A-, B+) reflecting exterior, interior, hardware, and structure. Grades are our honest assessment — not a brand factory standard.
Wear called out in photos or notes is excluded from the grade summary. When in doubt, ask for additional images before purchase.
07
Contact
Concierge hours: Sun – Fri, 10:00 – 19:00 GST.
Last updated: May 2026